Technical Support Executive – Mindware
Install and configure barcode printers, scanners, and labeling software.
Provide remote and on-site troubleshooting for hardware and software issues.
Perform printer calibration, driver installation, firmware upgrades, and network printing setup.
Diagnose and resolve connectivity issues (USB, LAN, Wi-Fi).
Maintain accurate service documentation and daily technical reports.
Assist customers with product handling, maintenance, and usage training.
Work closely with sales and engineering departments for escalations.
Ensure high customer satisfaction through timely support and professional communication.
Role Overview
1–4 years of technical support or field service experience.
Hands-on experience with Zebra, TSC, Honeywell, or TVS printers (preferred).
Knowledge of BarTender, ZebraDesigner, or similar labeling software.
Strong troubleshooting skills in electronics, mechanics, and networking.
Good understanding of Windows OS, drivers, and device configuration.
Excellent spoken and written communication skills.
Ability to work independently and handle field visits confidently.
Who Can Apply
Candidates who meet the following criteria are eligible:
Diploma / B.Tech / BCA / B.Sc in Electronics, IT, Computer Science, or related fields.
1–4 years of experience in technical support / service engineering.
Candidates with barcode industry experience preferred.
Individuals capable of providing both on-site and remote support.
Strong troubleshooting and customer-handling abilities